Frequently Asked Questions
WHY SHOULD I BOOK WITH LUXURYHOTELSGROUP.COM?
LHG has it all for you world's top of the class hotels. We pride ourselves in delivering excellent Customer Service through our dedicated team of professionals and extensive knowledge of luxury hotels.
Furthermore, customers can book their hotel stay online 24 hours a day and receive their booking confirmation instantly. And thanks to our secure system, you can rest assured that your personal details are in safe hands.
ARE RATES QUOTED "PER ROOM" OR "PER PERSON"?
All rates are quoted per room per night.
HOW CAN I GUARANTEE THAT MY BOOKING IS CONFIRMED?
When you complete your booking online you will instantly be emailed a reservation confirmation with your booking confirmation number. This is your guarantee that your booking has been confirmed. You can also check your reservation online by clicking on My Account section on the header panel.
WHAT SHOULD I DO IF I DON'T RECEIVE MY RESERVATION CONFIRMATION BY EMAIL?
You should receive your reservation confirmation instantly after completing your booking online. If you don't receive your confirmation, please contact our reservations department.
DO I HAVE TO GIVE YOU MY CREDIT/DEBIT CARD DETAILS?
Your credit/debit card number is required to guarantee your hotel reservation. Payment should be settled at the hotel directly either on arrival or departure, depending on the hotel policy. Some hotels may take a deposit to secure your booking prior to your arrival.
However, if you don't show up or cancel your booking without adhering to the hotel cancellation policy, the hotel would charge the card. Please read the hotel cancellation policy carefully before making a booking.
Some packages and special offers must be paid for at the time of booking. Please read the hotel payment policy carefully before making a booking.
WHEN DO I PAY?
Payment should be settled at the hotel directly either on arrival or departure, depending on the hotel policy. Some hotels may take a deposit to secure your booking prior to your arrival. Some packages and special offers must be paid for at the time of booking. Please read the hotel payment policy carefully before making a booking.
CAN I PAY BEFORE ARRIVAL?
Should you wish to pay for your stay prior to arrival, you can indeed do so. All you will need is to complete and sign a prepayment form which could be obtained through our reservations department.
WHAT DO I DO IF I NEED TO CANCEL MY BOOKING?
Every hotel has its own cancellation policy, please read the same carefully before booking. If you do not adhere to the hotel cancellation policy, you card will get charged. Please note that some packages and special offers such as advanced purchase are non-cancellable, which means you won't get a refund if you cancel your stay. Please check the hotel cancellation policy.
HOW CAN I LEAVE A HOTEL REVIEW?
After checking out, Luxuryhotelsgroup.com will send you an email with a link through which you can leave a review about the hotel that you stayed at. If you didn't stay at the hotel, you will not receive such email. This is to ensure that all reviews on the site are genuine and unbiased.
WHO SHOULD I CONTACT IF I AM NOT SATISFIED WITH MY STAY?
If you are not satisfied with the room amenities/ hotel facilities/service, it is important that you speak to a member of the hotel management during your stay. If the person who is assisting you is not helpful, please ask to speak to the hotel manager.
If for any reason you are not satisfied with their response, please feel free to contact us and we shall do our best to resolve the matter with the hotel management directly.